Jobs with WOW Scotland

WOW Scotland is one of the leading tourism businesses in the Scottish Highlands. We have been awarded 5 Star tour company status by VisitScotland and we also hold a Silver Green Tourism Award. Most importantly we have over 1100 5 Star reviews from happy customers on TripAdvisor. So, if you want join a fast-growing, innovative and forward thinking company, look no further!

Wanted – Scotland’s Top Tour Guides!

We are looking for Scotland’s top tour guides to join our award winning team. If you think you fit the bill we’d love to hear from you!

Tour Guide Job Specification

Are you one of Scotland’s top tour guides?

What we are looking for….

At WOW Scotland we only work with the very best tour guides in the industry. It’s what makes our tours stand out from the crowd and how we have established ourselves firmly as one of the leading tourism business in the Scottish Highlands.

You will already have spent at least one year delivering high quality tours for another tour operator or tourist attraction. You will take immense pride in delivering great quality experiences and will be no stranger to five star reviews on TripAdvisor, Facebook and/or Google .

To succeed in this role you will be an excellent communicator with a great personality. Your easygoing and outgoing manner will put customers at ease and your exceptional storytelling and presenting skills will keep customers informed and entertained along the way. For the rare time when things go wrong great listening skills are also essential, to ensure customers’ problems are understood and dealt with appropriately.

You will already have exceptional knowledge of the Scottish Highlands and will be willing and able to continue building on this to ensure you can answer any and all questions that may be thrown at you!

Here at WOW Scotland we are focused on exceeding our customers’ expectations by delivering a five star experience on each and every tour.  The successful candidate must be driven and focused on giving a high level of care, ensuring that every customer’s experience is outstanding.

Job Description

You will be leading tours on our ultra-modern fleet of 28-seater executive tour vehicle. On our Skye Tour and Whisky Bus you will work in partnership with one of our experienced tour drivers, meaning you can focus on entertaining the customers, whilst your driver focuses on their safe transportation.  On our tours from the cruise ships, you will be responsible for both driving and guiding (note that we will also consider applications from tour guides without a PSV qualification).

Your responsibilities

Your responsibilities will include, but will not be limited to, the following;

  • Meet and greet customers at the start of the tour
  • Ensure that you are prepared for any customers with additional needs
  • Provide insightful and entertaining commentary on the tours, to fit with the WOW ethos and to include;
    • Focus on stories, rather than a historical narration
    • Using the surrounding scenery as prompts
    • Humorous/lighthearted anecdotes
    • Use of handouts such as maps to illustrate the route
    • Interaction with customers as much as possible
  • Converse with customers at each stop, ensuring that they are happy and comfortable
  • By the end of each tour, have chatted to every customer individually; we aim to provide a personal experience and to ensure that everyone feels welcome and included
  • Work closely with the Tour Driver to provide a seamless service
  • Go above and beyond to make sure that all customers have a fantastic experience
  • Quickly and appropriately deal with any issues/complaints on the tour, to ensure that every customer walks away happy
  • And finally, be a WOW Scotland ambassador at all times

Essential experience and skills

  • Minimum of one year of experience working as a tour guide for another tour operator or visitor attraction.
  • At least 20 5 star reviews mentioning your name on TripAdvisor, Facebook or Google
  • Commitment to excellent customer service and a desire to go the extra mile to ensure that tourists have the best possible experience in Scotland
  • Interest in and passion for Scotland, and particularly the Scottish Highlands
  • Broad knowledge of Scottish history, geography, folklore, nature and geology
  • The ability and willingness to continually learn and develop your knowledge
  • Enthusiastic, energetic and confident – a fun personality is absolutely essential
  • Excellent verbal communicator
  • Great storytelling skills
  • Ability to effectively engage with people of different ages, nationalities and cultures
  • Ability to think on your feet and solve problems

Desirable experience and skills

  • Foreign languages, in particular German

Salary and working conditions

  • Hourly pay of £12.50 per hour (£30k per year full-time based on a 45 hour week)
  • Our tour season runs from April to October.  As such, there will be limited opportunity for extended holidays during the summer, but longer paid or unpaid holidays during the winter period can certainly be discussed
  • Full and part-time opportunities available
  • Excellent potential for tips
  • Year round work available (although there are also opportunities for seasonal contracts, depending on your availability)

How to apply for this role

Please send your CV and a cover letter/email to gordon@wowscotlandtours.com.  The cover letter should outline why you would like to work for WOW Scotland, and what you feel you can bring to the role.

Tour Driver (part-time)

We are looking for highly experience PCV licence holders who have a real passion for sharing the Scottish Highlands with visitors.

Tour Driver Job Specification

Job Description

Overview

You will drive our brand new 28-seater executive tour vehicle, primarily on our Isle of Skye Day Tour initially.  

Here at WOW Scotland we are committed to offering the highest quality and safest tours in the country, which is why our Isle of Skye tour  always has a Tour Driver to safely transport our customers, and a Tour Guide to entertain them along the way. It’s a pretty simple concept, but one that sets us apart from our competitors.  You will work closely with the guide, with your overall aim being to deliver an outstanding experience to all of our customers.

If you are interested, there may well be opportunities for you to get on the microphone too, where it is safe and appropriate to do so, as you and the Tour Guide will very much be working as a team. Additionally, when we stop at tour locations along the way you will be very much part of the tour guiding team, interacting with customers and ensuring that they are enjoying their day.

WOW Scotland has been awarded 5 star tour status by our national tourism body, Visit Scotland. We have also been rated by TripAdvisor as the number 1 provider of tours in Inverness, with over 1200 5 star reviews.  We are very proud of our reputation and are always striving to innovate and improve. For those who enjoy driving, and who share our commitment to quality, this will be an ideal role for you.

Your responsibilities

Your responsibilities will include, but will not be limited to, the following;

  • Drive 28-seater vehicle safely and professionally
  • Provide the highest level of customer service in the Scottish tour industry
  • Carry out thorough vehicle checks each day
  • Assist with meeting and greeting customers at the start of the tour
  • Assist with the taking of meal orders
  • Keep the vehicle clean and tidy during the tour
  • Converse with customers at each stop, ensuring that they are happy and comfortable
  • Provide assistance to customers, particularly those with special requirements
  • Work closely with the tour guide to provide a seamless service
  • And finally, be an ambassador for WOW Scotland at all times

Essential experience and skills

  • P.C.V License plus CPC card
  • Minimum age of 25 for insurance purposes (although exceptions might be made for exceptional candidates)
  • Commitment to excellent customer service and a desire to go the extra mile to ensure that tourists have the best possible experience in Scotland
  • Interest in and passion for Scotland, and particularly the Scottish Highlands
  • Enthusiastic and energetic – a fun personality is essential
  • Ability to think on your feet and solve problems

Desirable experience and skills

  • Minimum of one year’s experience driving, ideally with a tourism focus (e.g.driver guiding for another tour company)
  • Broad knowledge of Scottish history, geography, folklore, nature and geology

Salary and working conditions

  • Hourly pay of £10 – £11, commensurate with experience
  • Excellent potential for tips
  • Year round work available (although there are also opportunities for seasonal contracts, depending on your availability)

How to apply for this role

Please send your CV and a cover letter/email to gordon@wowscotlandtours.com.  The cover letter should outline why you would like to work for WOW Scotland, and what you feel you can bring to the role.

We look forward to hearing from you, and to welcoming some fantastic new tour drivers to our fun and growing team!

This is an exciting opportunity to join one of the Highland’s leading tourism businesses.

2019 Jobs

If you’d be interested in joining our 2019 team, either in the office or as a tour driver or tour guide, then we’d love to hear from you.